FAQs
Support
Frequently Asked Questions
Answers to the questions we get most about our replacement Apple CarPlay and Android Auto radios.
Our 7-inch and 9-inch radios replace your car's original factory head unit. They are not add-on modules, so the original radio is removed and the new radio takes its place.
Each product page lists the supported models and years, and the 7-inch and 9-inch radios use the same list. Fitment also depends on your car's radio shape, connectors and CANBUS settings, so please compare your current radio with the product photos. If you're unsure, contact us with your model, year and a photo of your radio before ordering.
Both the 7-inch and 9-inch radios include a CANBUS decoder. It allows the new radio to communicate with compatible vehicles.
Our radios support steering-wheel buttons on compatible vehicles equipped with them. Some vehicles require selecting the correct car model or CANBUS configuration in the radio settings before the buttons work.
Yes. Both the 7-inch and 9-inch radios support wireless Apple CarPlay for iPhone and wireless Android Auto for Android phones, so you don't need to connect your phone with a USB cable to use them.
Some of our variants include an aftermarket reverse camera, and it is fully compatible with the radio it comes with. Not every variant includes a camera, so check the variant you select. Fitting the camera may involve working with your car's wiring, so if you're not confident doing this yourself, we recommend a qualified mechanic or auto electrician.
This applies to the camera we supply. We can't guarantee that a reverse camera already fitted to your car by the factory will work with the new radio.
This applies to the camera we supply. We can't guarantee that a reverse camera already fitted to your car by the factory will work with the new radio.
Because the radio replaces the factory head unit, functions that were shown or controlled by the original radio may work differently or may not be available. We can't guarantee that parking sensors or other factory features will work with the new radio. If a specific feature is important to you, please contact us before ordering.
Installation involves removing the plastic fascia and the old radio, then connecting the new radio using the supplied vehicle-specific wiring harness. Many customers fit it themselves, and the time it takes depends on the car and your experience. Our Installation Guide includes a video. If you're unsure about any wiring or connections, we recommend having it installed by a qualified mechanic or auto electrician.
Basic trim tools are recommended to safely remove dashboard panels. Typically you will need plastic trim removal tools and a screwdriver. The exact tools can vary by car.
You don't need to write any code or use programming equipment. On some vehicles you may need to select your car model or CANBUS setting in the radio's settings menu.
Apple CarPlay and Android Auto work with the apps your phone supports. Popular choices include:
- Google Maps
- Apple Maps
- Waze
- Spotify
- Phone and messaging apps
If you need help, contact our support team and we'll do our best to help.